Guestcare Medical Solution
We can help you achieve your goals by supporting your guests and staff: Keeping them healthy and safe, so you are free to focus on providing utmost hospitality care on your resort or hotels.
We have been creating value for resort companies and hotels in Indonesia for 30 years: Providing first-class care at very competitive subscription plan prices.
Your reliable medical expert
We have 30 years of practical experience providing dedicated medical and case management solutions to hospitality managements and their guests. With a strong understanding of the medical, operational and financial challenges of the hospitality industry, we have developed bespoke solutions to support your business needs. We partner with you to improve productivity, whilst ensuring your costs are contained.
A specific solution to meet your needs
Our 24/7 dedicated guestcare response centre will provide your crew with unlimited medical assistance, monitoring and case management support both at sea and onshore for a fixed subscription fee. Our team of primary care, emergency care, guestcare medicine and case management specialists coupled with our global network of accredited providers aim at providing quality care to your guests and staff at the most competitive cost.
With a strong focus on proactive care and prevention, our solution benefits your organisation in the following ways:
Cost containment: By providing preventive and immediate medical assistance and onboard treatment, we support the reduction of unnecessary outpatient and inpatient cases and associated costly diversions. If outpatient or inpatient treatments are required onshore, our medically-led case management team, supported by our global network of more than 77,000 accredited providers, will provide quality care while ensuring costs are contained.
Improve staff retention: For a small subscription fee, support your staff with the best medical care available. Our solution will help you not only to boost your team’s wellbeing, morale and productivity but also further attract and increase your retention rate of qualified staff.
Compliance: We help you comply with Duty of Care and other important regulations by providing first-class care to resorts/hotels. All our case management is fully auditable, with all communication recorded to support you in case of litigation.
Support your business productivity: Over 75% of our cases are treated onboard without any additional cost or need for staff replacement, we can help you boost your productivity.
Enhance HSE performance & awareness: We support your agenda to reduce lost time and recordables thanks to the implementation of a proprietary and stringent injury and illness case management methodology. In order to reinforce HSE awareness and prevention planning, we will provide your company with quarterly medical reporting; identifying medical trends to be reviewed with our medical directors, and newsletters to support staff’ health promotion.