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Assistance
Today, people are travelling more often and more widely than ever before, both for work and for pleasure. This means they are often faced with environments that they are unfamiliar with. This level of uncertainty puts them at risk. Even a minor health or security issue, if unchecked, can quickly escalate into a more serious problem. Your ability to respond to these risks, can ultimately impact your reputation, your workforces’ productivity as well as its happiness and morale.
Whether you’re looking to support your teams on an annual basis or for a shorter term – a specific overseas contract, for example, or a holiday, festival or sporting event – International SOS offers a range of corporate, individual and event membership packages that help mitigate those risks and their associated costs. No matter how small a medical or security issue is; our experts are qualified to help.
Our solution
How it works
When people travel to a foreign country – especially one that is particularly remote or at risk of crime, illness or conflict – their employers, sponsors, schools, family and friends like to know they have easy access to the best advice and care.
That is why our corporate, individual and event membership packages support travellers from before they leave until they come home. We help them prepare for travel, keep track of their movements while away, warn them of emerging risks and provide professional medical and security expertise. Before going, travellers can consult – on the web or via our app – our country guides contain detailed health and safety tips, maps and cultural information. This can also be received directly via email as a pre-trip advisory.
While away, our Tracking Service identifies and locates travellers who are at particular risk following any significant incidents or threats and push out alerts to these travellers so they are kept up-to date. We also inform the travellers’ organisation by email of any emerging medical or security risks that might affect their people.
Most important of all, we provide travellers with 24/7 access to world-class medical and security services via our global network of Assistance Centres and networks on the ground. One call puts them in touch with doctors, nurses, logistics co-ordinators and security teams.
How it helps
Our support means travellers like you, your employees, volunteers or students can rely on expert help whatever the requirements. We can assist with preparation, compliance, security and tracking, as well as providing on-site medical assistance. Our 24/7 Global Assistance Centres provide access to the best possible expertise for any question or emergency.
A global network of accredited providers ensures we have ‘boots on the ground’ to support you, should you need it.
Webinars, specific communication plans and websites on emerging risks are arranged throughout the year. For more information, see detailed global risk mitigation programme for corporations, or for individuals; read more here.
HOW CAN WE HELP?