Case Studies

International SOS provided timely and accurate information to an Oil and gas multi-national company in the midst of the COVID-19 outbreak.

When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

The island of St. Kitts, in the eastern Caribbean, attracts tourists from around the world for its beautiful beaches, rainforest and mountains. But for an American couple on honeymoon, a hike into a dormant volcano took an unexpected turn and International SOS was there to help.

International SOS provided medical evacuation support to a Kenyan national with pulmonary embolism from Afghanistan during the COVID-19 pandemic.

A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

International SOS provided teleconsultation support to a young child of an assignee in Fiji which prevented a significant surgery to take place.

International SOS provided in-country emotional and TeleConsultation assistance to a distressed business traveller of a multinational technology corporation during COVID-19.

International SOS assisted a domestic traveller who required advice on the restrictions of interstate travel within Australia.

International SOS assisted Liam, an employee of a multinational technology firm based in the United States, who was mistaken for a rival cartel affiliate while on a camping trip with his spouse throughout Mexico.

If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.

International SOS arranged a charter flight for an executive of a financial institution from Galapagos Islands to the United States amidst the COVID-19 pandemic.

International SOS coordinated with the US State Department to ensure 81 members - including students and families - were booked on repatriation flights from Lima and Cusco in Peru back to the United States. Clients came from the education sector, including multiple universities, as well as NGO’s, retail, and energy, mining and infrastructure.

International SOS clinic General Practitioner (GP) provided a TeleConsultation to Tom, who developed a medical problem but was worried to leave his house and use public transport amidst the COVID-19 outbreak in Nursultan, Kazakhstan.

Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

International SOS provided best practice education about the COVID-19 outbreak to the employees of an American IT multi-national with large manufacturing & retail operations in Asia.

International SOS provided vaccination planning support to a large media conglomerate amidst the COVID-19 pandemic.

International SOS provided crisis management support to a large telecommunications conglomerate amidst the COVID-19 pandemic.

International SOS provided a dedicated international assignee Health Screening Programme for COVID-19 crisis management to a large Aerospace conglomerate as concerns grew amidst the pandemic.