Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and travel security solutions at home and abroad.
  1. 1
  2. 2
  3. 3
  • Accurate, Timely Information to an Oil and Gas Multi-national during the COVID-19 Outbreak

    International SOS provided timely and accurate information to an Oil and gas multi-national company in the midst of the COVID-19 outbreak.

  • A child swallows a coin child holding coins 4 thumb

    When you are on assignment it is important that you and your family have access to accredited doctors and quality healthcare. This case study highlights the importance of this.

  • A Fall in Paradise: Air Evacuation from St. Kitts

    The island of St. Kitts, in the eastern Caribbean, attracts tourists from around the world for its beautiful beaches, rainforest and mountains. But for an American couple on honeymoon, a hike into a dormant volcano took an unexpected turn and International SOS was there to help.

  • A Miracle Child langkawi island thumb

    A 12-year-old Japanese boy was enjoying his holiday with his family when he lost consciousness in the sea off Langkawi Island, Malaysia. His family were unable to speak the language and did not have the sufficient funds for medical expenses. Our evacuation of the child to a medical facility that was able to treat him meant he was able to regain consciousness after a week’s coma.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

  • Assistance With a Lost Passport and Missing Wallet assistance centre

    If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

  • Assisting a client affected by Cyclone Pam Cyclone Pam Thumb

    Cyclone Pam had a devastating impact on the Pacific Island nation of Vanuatu late at night on 13th March 2015. Shortly after impact, we had ascertained that 27 of our clients had close to 400 staff in the immediate vicinity.

  • Containing a Measles Outbreak on an Oil Rig oil rig

    Measles is highly contagious. Though not usually fatal, serious complications can occur amongst those with compromised immune systems, children and the elderly. As such, any measles outbreak is considered very serious.

  • COVID-19 Education for a Diverse Workforce

    International SOS provided best practice education about the COVID-19 outbreak to the employees of an American IT multi-national with large manufacturing & retail operations in Asia.

  • Crisis Management Support to an Energy Conglomerate during the COVID-19 Outbreak

    International SOS provided best practices in responding to and managing COVID-19 as well as crisis management support to an Energy conglomerate.

  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Emotional support for a student studying abroad

    Schools and universities have a Duty of Care obligation to protect students from foreseeable risk when studying or travelling abroad through the institution. This includes supporting students’ mental health, which can be exacerbated when away from home.

  • Emotional support for victims of confinement in South Sudan WPO thumnail

    In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • Evacuation from Guatemala During COVID-19 Oubtreak

    International SOS provided a land and air evacuation for Jane, an executive for an American wholesaler, from Guatemala City to Boston via Mexico due to travel restrictions as a result of the COVID-19 outbreak in Guatemala.

  • Evacuation from Morocco During COVID-19 Outbreak

    International SOS provided a charter flight evacuation for eight students from three US universities (Penn, Brown and Princeton) from Casablanca, Morocco, via London to the United States due to flight restrictions as a result of the COVID-19 outbreak in Morocco.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • First aid on holiday

    International SOS ran an intensive one-day First Aid Training course for a fast-moving consumer goods company with an office in Russia. One of the participants was their Marketing Director, Thomas. It was his first ever First Aid Training but it later became a life-saving lesson.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

  • International Event Management Support during the COVID-19 Outbreak

    International SOS provided best practice in responding to and managing COVID-19 health threats to a chemical producer multi-national, with events planned in Thailand.

  1. 1
  2. 2
  3. 3