Assistance Centre and Services
24-hour Assistance Centres
Our 24/7 Assistance Centres in Jakarta and Bali are staffed with medical advisors and operational experts who speak English, French, German, Spanish, Chinese, Japanese and Bahasa Indonesia for:
- Routine medical or security advice
- Emergency assistance
- Translation services
- Medical repatriations or evacuations
- Repatriation of mortal remains
Our global case management system enables our doctors, security specialists and coordinators to monitor cases in real time around the world. Information such as X-rays and scans can be attached and viewed from any International SOS’ Assistance Centre. This global coordination ensures timely and appropriate care for members or patients, and provides organisations with continuity of service, helping to meet their Duty of Care requirements.
Our multilingual medical staff will listen to concerns, provide advice, and, if necessary, direct subscribers to the appropriate healthcare provider for treatment. We can also help arrange an appointment at the nearest approved healthcare provider, and dispatch prescription medication and medical equipment. Our subscriber portal provides a wide range of medical information to help members prepare for travel or living abroad.
Security Risk Services
Our Security Intelligence & Assistance Centres located in 10 countries and regionally-based analysis teams ensure timely and accurate reporting on security threats and travel disruptions anywhere in the world. Our intelligence-led 24/7 operation underpins our unrivalled capabilities with an access to over 3,200 security specialists. We deliver timely, actionable security insights, advice and on-the-ground assistance.
Healthcare Administration Services
International SOS' Healthcare Administration Services help organisations better manage the healthcare services they provide to their workforce globally. In Indonesia, we have been entrusted by our clients to manage the healthcare claims and services of 31,000 people. We start with preventative healthcare, including vaccination and health assessment programmes. Once abroad, we offer domestic and international assignees support to access primary and specialists medical care, especially in regions which lack a reliable medical infrastructure. Our services create visibility for employers on healthcare benefits and their cost, as well as the health status of their workforce, anywhere in the world.
Through our MedFit International Health Screening Programme, International SOS provides the resources and experience needed to successfully launch and manage a global health screening programme. The programme helps to evaluate the medical status of workforce and ensures that appropriate medical support can be provided if required in the location where they are based or being sent to.
International SOS can provide guidance on replacing or cancelling important lost or stolen travel documents (e.g. passport, credit cards). If a traveller has a change of plan, upon authorisation we can assist with booking new flight ticketing and/or hotel accommodation, and advise on how to extend a visa or get any needed vaccinations. However, we do not make routine travel arrangements.
Evacuation and Repatriation
In the event of a medical emergency, International SOS can evacuate members to a medical centre of excellence capable of providing the necessary care. Doctors supervise evacuations, and, when necessary, a medical specialist or nurse will accompany members during the evacuation. An air ambulance will be used when required.
24/7 JAKARTA ASSISTANCE CENTRE:
24/7 BALI ASSISTANCE CENTRE:
We are pleased to announce that International SOS Assistance Centres are ISO 9001:2015 certified. This certification is an international standard that recognizes commitment to high quality service delivery and customer satisfaction.